How can we help?
Real people read every message, usually within one business day. If you're at a restaurant right now, the quick fixes below are the fastest route.
The camera won't open
Allow camera access for this site in your browser settings (iPhone: Settings → Safari → Camera). Or tap the upload button and pick a photo you've already taken.
It missed some dishes
Hold the phone flat above the menu, fill the frame, and avoid glare. Long menus read best as several photos, so use the multi-photo button. You can add or fix any dish later in My menus.
I paid but have no pass
Sign in with the email you typed at checkout (or your PayPal email). Still nothing? Send us your receipt number from the PayPal or swap.menu email and we'll fix it straight away.
Send us a message
Email us directly
support@swap.menu
Include your receipt number for anything about a payment.
Refunds
If swap.menu doesn't work for you, email us within 14 days of buying a pass for a full refund. This sits alongside your rights under the Australian Consumer Law. See the terms.
Your data
Delete any menu (or your whole account) yourself from Profile. Our privacy policy explains exactly what we keep and why.